Frequently Asked Questions

Will my website have advertising?
Only if you add your own! All mySportSite website packages are ad-free and have always been. Plus with the sponsors feature you can provide your own sponsors with valuable exposure on your website.

How do I get help using my new or trial website?
Our support desk is open and ready to assist with fanatical support that has received top ratings in our customer surveys. We'll help you out even if you are on a free trial. We also have a comprehensive user manual, quick-help on most pages, and a "Webmaster Game Plan" to help you get the information that you need quickly.

How can I access my website?

All mySportSite websites come with their own domain name, so your new sports website will be accessible via an address such as www.yoursportsteamname.com The cost of your domain name is included as part of all packages. If you already have a domain name, it is easy to point to it to mySportSite as well. Our support staff will assist you with this when you purchase your website. mySportSite supports .com, .net, .org, .ca, and .co.uk names as ones we can register for you.

If you are a trial user you will have received the address of your new website via e-mail. If you are having trouble finding it please contact support.

Do I need a credit card to create a free trial?

There is no credit card required to create a website free trial. Try our system out yourself and decide if it is right for you. We only require basic information about you to setup your website. Payment information comes later, when you're convinced that mySportSite is the right solution.

How much does mySportSite cost?
mySportSite website services are billed on a yearly basis. For many sports, the price of a mySportSite Gold website is less than the cost of a single practice. See the package list for your organization type to view pricing for the package that fits your needs! Payment can be made by major credit cards or cheque.

What are the differences between team, multi-team, and league/association packages?
mySportSite offers packages that are right for different levels of little league sports organizations. All packages except single-team allow multiple teams to be managed, but league/association add features that are particularly useful for sports leagues and associations. View the package comparisons for each to see which fits your needs, or contact our support desk if you are having trouble deciding!

Is my sport supported by mySportSite?
Yes! mySportSite supports a long list of sports with statistics and terminology specific to that sport, and thanks to highly customizable statistics, game schedules, and player profile systems, virtually all sports will function well on our platform. If we are missing vital functionality for your sport, we want to hear about it! The development plan of mySportSite is almost 100% driven by feedback from its users. 

What if my team already has a domain name registered?
No problem! We will supply the information that you need to configure in order to make your existing name point to the mySportSite system. Our support team will assist you with this when you purchase your website.

Is my website secure?
mySportSite features an extensive permission system to allow you to control who has the ability to view various pages on your site. You may wish to make news and schedules public, but perhaps make detailed player profiles only available to other team members. The mySportSite website system is hosted on a set of servers setup exclusively for mySportSite, meaning our system is not shared with other, unknown people.